Privacy Policy

1. Introduction

The Bridge Help Centre values your privacy and is committed to protecting the personal information of our website visitors, beneficiaries, parents, guardians, volunteers, partners and supporters.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website or interact with our organisation.

2. Information We Collect

We may collect personal information such as your name, email address, telephone number and any information you voluntarily provide through our contact forms, enquiries or other communications.

We may also collect basic technical information, such as your browser type and pages visited, to help us improve our website.

We do not intentionally collect unnecessary personal information about children.

3. How We Use Your Information

We use personal information to:

• Respond to enquiries and requests.
• Provide information about our programmes and activities.
• Communicate with parents, guardians, volunteers, partners and supporters.
• Improve our website and services.
• Fulfil applicable legal and safeguarding responsibilities.

We will not use your information for unrelated purposes without an appropriate legal basis.

4. Children's Privacy and Safeguarding

The Bridge Help Centre is committed to protecting the privacy, dignity and safety of children and young people.

We seek appropriate parent or guardian consent where required before collecting or publishing children's personal information or photographs.

We do not knowingly publish sensitive personal information about children or use their information in ways that may compromise their safety.

5. Sharing of Information

We do not sell, rent or trade personal information.

We may share information with trusted service providers where necessary to operate our website or deliver our services, or where required by law.

We take reasonable steps to ensure that personal information is handled appropriately.

6. Data Security and Retention

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

We retain personal information only for as long as necessary for the purposes for which it was collected, or as required by applicable law.

7. Cookies

Our website may use cookies or similar technologies to support essential website functions and improve user experience.

Where applicable, visitors will be provided with appropriate information and choices regarding non-essential cookies.

8. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also object to certain uses of your information or withdraw consent where processing is based on consent.

To make a privacy-related request, please contact us using the details below.

9. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.